Front desk (Hiring)
Are you a female that is effective in communicating, IT incline and have a good demeanor to relate with people everyday, online and on-land? Then we will be excited to have you work with us.
- Lagos, NG
- Fulltime
- Front desk
Front desk officer
- Lagos, NG
- Fulltime
- Front desk
Join our team
Home > Job openings > Front Desk Office
About the Front Desk officer
Our Front Desk Officer will serve as a point of contact, delivering details about our products and services and skillfully addressing any emerging issues that our clients may encounter. Customer complaints are handled by our front desk via live chat, phone calls, social media, and an internal ticketing system (CRM).
The greatest front desk employees really like helping clients. They are extremely communicative, tolerant, and empathic. They enjoy talking, can picture themselves in their clients’ situations, and will fight for them if necessary. The input from customers is invaluable, and our front desk can collect it for us. Our them have an innate desire to solve problems.
The objective will be to maintain high levels of customer satisfaction while ensuring great service standards.
Since this is an entry-level position, we anticipate the applicant to have a strong capacity for learning as well as a demonstrable desire in offering customer service. Before applying, it’s crucial to compose a cover letter and organize your resume.
Front desk officer responsibilities include:
- Take care of a lot of incoming calls
- In order to satisfy customers, determine their demands and analyze them.
- Develop trusting relationships that last via dialogue that is both open and engaging.
- By utilizing the appropriate techniques and instruments, provide accurate, reliable, and thorough information.
- Obtain call handling quotas and personal/customer service team targets.
- Manage complaints, offer suitable options and solutions within the allotted time frames, and then follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork.
- Observe communication protocols, rules, and regulations.
- Respond to messages on our online platforms i.e Facebook, Instagram, Tik Tok etc..
- Go above and beyond to engage customers
Our front desk officer requirements:
- Strong phone administration talents, and the capacity for active listening
- CRM system and practice knowledge (if you don’t have it, learning it is essential)
- Customer-contentedness and the ability to adjust to and respond to various personalities
- Outstanding written and verbal presentation and communication skills in English
- The capacity to multitask, prioritize, and efficiently manage time
- The capacity to learn new and novel technologies in order to assist consumers.
- A certificate or bachelor’s degree in a comparable field from a college or university
- An added benefit is if you have prior experience providing customer service or working as a client service representative.
Since this is an entry-level position, we anticipate the applicant to have a strong capacity for learning as well as a demonstrable desire in offering customer service. Following your application, there will be an aptitude test. Before applying, it’s crucial to compose a cover letter and organize your resume.
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