Refund and Returns Policy - Dee Certain Floors

Company Return and Refund Policy

PAYMENT VALIDATES ORDER, GOODS AND SERVICES CAN ONLY BE DELIVERED AND RENDERED AFTER PAYMENT
FLOORBOARD BEING RETURNED CAN ONLY BE IN PACKS, AND MONEY REFUNDED WITHIN YEAR PERIOD AND AT THE COMPANY’S CONVENIENCE.
ACCESSORIES FOR FLOORS CANNOT BE RETURNED
FLOORS THAT WAS BOUGHT WITH COMPANY UNDERLAY AND IS BEING RETURNED WITHOUT UNDERLAY, THE COMPANY EXCLUSIVE UNDERLAY PRICE WILL BE CALCULATED AND DEDUCTED FROM THE TOTAL AMOUNT OF THE FLOOR BEING RETURNED

AFTER PAYMENT FOR GOODS, DEPENDING ON THE AGREEMENT THAT WAS ENTERED BETWEEN COMPANY AND CUSTOMER DECIDING IF PAID GOODS WILL BE KEPT FOR A PARTICULAR TIME FRAME, IF THE DECIDED TIME FRAME GETS TO ELAPSE AND GOODS ARE YET TO BE CARRIED CUSTOMERS WILL BE CHARGED AN EXTRA FEE FOR STORAGE ON A DAILY BASIS, FOR GOODS AROUND 1-1OO SQUAREMETER 1,000 NAIRA FEE, 101-200 SQUAREMETRE 1,500 NAIRA FEE, 201 SQUAREMETRE AND ABOVE 2,000 NAIRA FEE. IN CASES WHERE EXTRA STORAGE FEES ARE REFUSED TO BE PAID BY THE CUSTOMER, THE TOTAL AMOUNT WILL BE DEDUCTED FROM ALREADY PAID GOODS AND THE BALANCE REMAINING AFTER WILL BE GIVEN TO THE CUSTOMER

WHEN A DEPOSIT IS MADE ON A PARTICULAR FLOOR CODE ITS ONLY FROM THE GOODWILL OF THE COMPANY THAT IT CAN BE SUBSTITUTED FOR A DIFFERENT FLOOR CODE
FOR CASES ON DEPOSIT OF A PARTICULAR AMOUNT OF FLOOR WANTING TO BE PURCHASED, ONE CALENDAR MONTH IS THE MAXIMUM DURATION THE ENTIRE FLOOR CAN BE KEPT ON STANDY WITHOUT BEING SOLD, IF AFTER THEN AND THE FULL AMOUNT IS YET TO BE PAID, THE TOTAL WORTH OF GOODS OF THE PART PAYMENT MADE IS WHAT THE CUSTOMER IS ENTITLED TO AND THE REST OF THE GOODS CAN BE SOLD AGAIN TO ANOTHER CUSTOMER WHO WOULD WANT TO BUY, CUSTOMERS ARE ALSO EXPECTED TO CARRY THEIR GOODS BEFORE THE END OF DURATION PERIOD BECAUSE EXCEEDING THE CALENDAR MONTH TIMEFRAME WILL ALSO ATTRACT DAILY EXTRA STORAGE FEES.

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.